dhoomketu.net.in

You Telecom (worst customer support) - Shifting Woes

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Below is a mail trail from me to Youtelecom refering to the conversation of my complaints to their customer care. There has no been any action or any efforts on You Telecom to get my internet connection. They have also been forcing me to pay all the bills and also collected the shifting charges. But have not provided me with the connection. Please Help and advise.

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----- Forwarded by Ishaan Sarkar/on 09/06/2008 11:28 AM -----
Ishaan Sarkar/
08/11/2008 06:07 PM
To
customercare.mumyoutelecom.com
cc

Subject
Customer Account No; ******

Dear Customercare Manager

Allow me to introduce myself as Ishaan Sarkar (Customer Account No; ******).

I had booked a call on 31 Jul 2008, for shifting my house to

<. Very Promptly a representative came to my house to collect Rs 500/- on 1 Aug 2008 (Receipt no: 290932), scan attached You Tell.pdf. Unfortunately when it comes to serve and do work you all are far behind.

I had complained again on 3 Aug: complaint no: 2008073116663 which was upgraded on 6 Aug after I called again, a new complaint no was issued: 18759 and thereafter I have called three time already and all the call center does is apologies and upgrade my complaint. (With so much of up-gradation the complaints must have reached the heavens already, should I ask God for my reconnection now.)

Note: The master modem for some of your other clients was also based at my house in Vashi Sec 12 with no benefit to me. Please also note that I have never defaulted on my payments.

Can you reinstall the connection or not?? Please confirm as I plan to take your company to court. I am not going to loose business opportunity because of awful service from You Telecom India Pvt. Ltd.

Warm regards

Ishaan Sarkar

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----- Forwarded by Ishaan Sarkar/on 09/15/2008 02:22 PM -----
Ishaan Sarkar/
09/06/2008 12:07 PM
To
customercare.vshyoutelecom.com
cc
customercare.mumyoutelecom.com
Subject
Re: No connection: Account Number ****** (NAVI MUMBAI)

Dear Customercare damager

Hi!! Ref. trail mail there is no internet connection in my house since 31 Jul 2008.

History of the same complaints with no action.

Sr. No: / Date Complaint Request id Customercare representative Customer care response
1 / 3 Aug 2008073116663 Did not take name Complaint Taken
2 / 6 Aug 18759 Did not take name Upgraded
3 / 14 Aug 18759 Satish Upgraded
4 / 18 Aug 18759 Shabaz Upgraded urgent
5 / 20 Aug 2008082114756 Dutta Will come tomorrow
6 / 23 Aug 2008082114756 Jyoti Noted down Will come tomorrow
7 / 27 Aug 200808250326 Shantanu Will come today evening
8 / 1 Sept 2008083003184 Salim Dont worry sir it will be done tomorrow
9 / 4 Sept 2008090407299 Jyoti Surely will get it done

10 / 6 Sept ; 1130 hrs 2008090407299 Vishal Will come tomorrow, Also will ask the bill deptt. to speak within 4 hrs and get back and reverse charges

I have paid the last bill on time, ref. attachment below.

Why am I being slapped with another bill (Invoice No: POST 6297254)? You all have not given me any internet connection for a month so why the bill??

Over and above all this, on 2 Sept 2008 - I got the no: from my neighbours of Mr. Narendra (9930455378) from your team, he promised to get the connection fitted in 2 days but later upon my follow up he confessed that he is not handling this particular segment and Mr. Rakesh (9833385384) will take care, and handed over his mobile to Rakesh, who was asking Narendra "are rakh de na phone, abhi baat nahin karni" unfortunately I could hear all this. Very disheartening
I hope you will take care.

Regards

Ishaan Sarkar

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----- Forwarded by Ishaan Sarkar/ on 09/15/2008 03:16 PM -----
Ishaan Sarkar
09/15/2008 02:47 PM
To
customercare.vshyoutelecom.com
cc
customercare.mumyoutelecom.com
Subject
Fw: No connection: Account Number 249984 (NAVI MUMBAI)

The connection is still not done:

I got the no: of your area sales manager Sidharth (9930455422) and have been caling him since Friday (10 Sept) - He is also saying that it will be done tomorrow (consistency in saying lies). Today 15 Sept he is saying that the contracters people have not come (a new one) and that that the cabeling will be done tomorrow (again back to the lying ways).

4 Sept: Complaint no: being carried forward (200809407299)

11 Sept : Called customer care spoke to Wilson who asked me to speak at 022-40959600 (the no: does not work) and said there is an internal problem and that he will personally take care of this issue and get the connection done.

12 Sept: Called customer care spoke to Yogesh he had no idea why this is still not done and said he is upgrading the issue.

15 Sept: Called customer care spoke to Abbid he said he will upgrade and mark this urgent. When asked that I wanted to quit he informed that disconnection takes 7 days and refund will take around 45 days (I free advise is please close your company!!!!)

As a last resort I reporting the matter to the National Consumer Disputes Redressal Commission, You tele should get a court notice soon, for all the loses I had to bear in this 1 month due to non connection to the internet and mental stress I and my family had to go through in this process. Also I am posting all this in various gesture of how You Telecom has been treating its customers.

Regards

Ishaan Sarkar