dhoomketu.net.in

The actual connectivity of pure 256 Kbps costs your ISP about 5-10 times more than he is charging you for. And it is kind of a shared link between different subscribers. The solution is to get more content in India itself. Have more traffic go through peering/local datacenters than monopolistic Internet Gateways of VSNL. Unfortunately your ISP is right about the link "has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual subscriber from the Point Of Presence (POP) of the service provider intending to provide Broadband service". So what is guaranteed is only POP to your location a 'capacity' of 256 Kbps and nothing else for your connection to be called broadband.

I am also planing for the same to take this You telecom in front of Justice. Because I am also having a very bad experience with them.

Previously in the month of Sep 1st Week I had made an inquiry with You telecom talking to there Call Center and I came to know that they are giving promise of 24 Kilobytes Download for 192 Kbps Unlimited plan. After that giving all the deposit and everthing to their sales executive. I got a connection on 9th Sep. night 10:PM the person Mr. Pavan has came to my house to install the connection with the old Modem. I told him at the same time why are you putting old modem he told me that it was given by the company to me. At the same time after installation of the modem he told me to check the speed. Sitting him i checked the speed and i was getting a speed of 4 Kilobytes per second. Seeing this I was really very happy and suddenly I lunched a complaint for the same. He told me that it couldnt be resolved rightnow so He and his incharge will come on nextday but no one came on the next day. Suddenly Mr Srinivas Came to visit my house on Tuesday 12:30 PM and the sit for 6 Hrs (i.e. till 6:30) and then he showed me the speed of 16 Kbps which is not as per my plan but he told that due to more traffic i am able to get this but he told that in the night i will get 24KB. I aggreed and he went. Next day morning when i started my computer again i got the same speed that is 8 Kilobyte. Suddenly I gave a call to srinivas after talking to him he told me to reopen the log which I logged to call center on 9th night. When I gave a call to call center they told me that this log has been already closed on Monday morning at 10:28 by Mr Pavan. I asked to call center executive to check it out properly when he told me that he is very much sure. I told him that ur executive has visited my house on Tuesday then how it is possible that it can be closed on monday. He told me that Mr Pavan has done the same. I put Mr Pavan in the conference with the call center and asked him the same. he aggreed all the things and the same thing was informed to the Hyderabad City Incharge Mr Reddy. But he didnt take anysteps for the same. after 2 days I got the speed of 10 Kbps but then i came to know that nothing is going to happen giving call to you telecom peoples becasue in this thing I made my mobile Bill of Rs 500/-

After completion of 1 Month I have received the bill and again i made a call to call center people and I informed her regarding the speed and to collect the payment.

After getting to this I got a call on Thursday but due to some problem The call got disconnected which i have received from the hyderabad Head Office.

Friday I gave a call to you telecom renewal department and told asked her that whether you had given me a call yesterday. A Lady called Jansi had given me a call I told her regarding the network speed issue and told her to show me the speed of 24 Kilobyte for 1 day in my house and collect the payment.

She told me that she will forward the complaint to the technical person and soon it will be solved. after some time she gave me a call and told that "Sir our technical team persons are telling that what the speed you are getting is ok and you will get that only." and she added that if you want to talk to your technical person Mr. Srinivas I can join him in the conference. I told her that can your technical person Mr. Srinivas how gave you this information can tell this thing infront of your Call Center person.

I told her that You join mr srinivas and I will join your call center executive and let Mr Srinivas give this information that in Hyderabad (Chaitaniyapuri and Dilsukhnagar) area he is going to provide the speed of 10 Kilobytes only. Let your all Call Center executives come to know that you are supplying to the customers.

She kept me on hold and informed the same to Mr. Srinivas but later when she came back to talk with me she told that Mr. Srinivas has gone for a tea Break.

Later she added that she will give me a call back within half an hour when Mr Srinivas is coming back but still today Monday 1:15 Pm no one has given a call back.

But talking to Jansi i got one thing on saturday night that was I got a download speed of 3-4 Kilobytes speed

Really Brother if you are going to have a new connection pls dont take the connection of You Telecom India Private Ltd.(Iqara).

I would really say you one thing dont come to the world of You Telecom.

If you are already a customer of Iqara and facing the problem with You Telecom then please send me a email because if I will be getting more then 100 Emails I am ready to give this issue in Press and News Channels...

Please if you are and facing problem pls mail me at bhavik.fuletra@rediffmail.com

Thanks Brother & Sister..

We 2 couples planned for this new year 2007 trip to Kodai. We booked a resort (J's Heritage- Kodai) in internet by seeing their attractive offers.

After going there we faced a tough time with them and had a very very bad experience. It is just like a hell and they spoiled our New year plan completely. The view we got when we see their site in internet is completely different when we reached there.

The way they handle their customers is completely disgusting.

In internet they mentioned below services will be provided and actual fact there is as below,

Room service:

Nothing we have seen like that. Telephone will not work. Even if u want to call reception, you have to call from your mobile to one person & he hardly bother about ur call. The clothes in bed will be very old & not properly washed. If u order food they will force u to come and have food at boffay. They dont have anything which is known as ROOM SERVICE.

Hot water:

No water facility. Even drinking water will not be available in our room. The time when we reached there was Dec. 06 which is extremely cold. They didnt provide us hot water properly. Initially they said 24 hours running hot water will be available. But the reality is one person will take a bucket full of hot water and run to you room. (hope this is running water facility in their dictionary..)

The ultimate thing is before going to dinner they charged Rs. 150/- per plate and after dinner the supervisor Mr. Shanmugam is coming with a bill of Rs.200/- per head and tellling us to sign..!!!

The manager Mr. John is also an outstanding person. We paid money
to him to book our return tickets. In the final minute, he said seats are confirmed in Parveen travels and when we reached there the travels guy said there are only three seats confirmed & fourth seat is a cabin seat....!!! I suffered the whole day sitting in cabin seat.

Not only me. Hope many people would have faced these kind of worst experience in Kodai because of them.
Do j's resort take any remedial actions for these ??????

NOTHING IS ORGANISED THERE. THEY DONT HAVE ANY DISCIPLINE AT ALL. THEY ALSO DONT KNOW THE MEANING OF CUSTOMER SATISFACTION. THEY ARE NOT FIT TO RUN A RESORT....!!!

IN WORD IF I WANT TO SAY ABOUT J'S HERITAGE RESORTS IT IS A
HELL IN HEAVEN...!! (ie. Heaven I mean to say is Kodai...)

Hello,

Seeing so many ppl getting cheated i just wanted to know Mr. Chakravarthy's mail id. This is getting to be too repetitive. Useless customer service and false promises. Wont' trouble you with my complains. Just that this is the 4th day that the complain is still going on. I hope to get this matter escalated.

Can u tell me the telephone number and mail id of EVS chakraborty , the ceo of you telecom ? I ve something to fight out with him.. mail me at vijaycse2003@yahoo.com

Here's my story. Its regarding payments.

1. Oct 07 - They said they will send their reps to collect payment. I called and asked them to come. They came on 31st Oct. I got a Rs.50 fine for late payment in the next month's bill. I called the Chennai Office and refused to pay. They said "Ok, sir."

2. Nov 07 - I did not receive the bill. So i kept quiet. During the last week of Nov. one guy called me and said bills were lost in transit around the country and he promised to resend it soon.

3. Dec 07 - I did not get the bills this time as well. Tired of calling them, i located a drop box and dropped a cheque on 22nd Dec.

4. Jan 07 - In the bill posted in their website, i saw Rs.50 fine for late payment for Dec. !! Again i complained and they assured it ll be cancelled. But not yet done..

5. Feb 07 - Now my bill at the site showed me Rs.331. I dropped a cheque for Rs.231 (i m not gonna pay that 100 bugs) on 13th Feb.

6. Mar 07 - Voila !! Today i saw in their site that i ve not paid the bill for Feb. and again i ve a late payment !!!

Believe it or not, during my last 6 months experience with You telecom, i would have spent a minium of Rs.200 in phone calls !!

No where in the world except India, such companies exist. They ought to be banned from business for their non responsiveness to customers and poor servicing..

Send me You Telecommunication CEO Mail Id. Thnx.

about 15 days back i regestered complain, as my internet was not working and was showing error 678. I called at you telecom. The customer care operator said that some cable work was going on so, i could not establish the connection. He also said that it would be established within 24 to 48 hrs.
But from last 15 days the connection is not established, Daily I am calling up the you telecom customer care and daily they were promising to resolve the problem within next 24-48 hrs.
From last 15 days I am sufferring because of them and i have now decided to throw up my you telecom connection and take up any other new service

Hello,

Sub: Cheated by AircelChennai -Prepaid

I have been using Aircel Prepaid connection for 2 months, I have not been subscribed for any service like caller tune, sms banking..
Suddenly without my notice the amount has been deducted from my account. When I called customer support they are answering me automatically the amount will be deducted whether you need service or not for which I have not asked, they ensure that their answers are also quite IRRELEVANT and always I find them to be most ANNOYING and IRRITATING.

Without getting confimation from me either sms confirmation or over phone whether I need this service or not, just because my money is lying with Aircel, Chennai
(aircel) is utilizing and cheating the customer. Why should we give away our hard-earned money to Aircel.
How many of us have been cheated everyday by these companies.Just imagine how many subscribers might be paying more rental for not needed the service even without their knowledge this is a case of cheating. These companies are swallowing the public money by these type of techniques and earning from consumers, this method has to be stopped immediately.

I am very much worried for our people, so many people does not know to read SMS in English, the Aircel Customer support has to call the customer brief them about their products & services clearly based on their approval only they have to activate service.

I believe that you would take this issue to TRAI.

Please help us. Kindly take some action on these companies.

Regards
Vijayalakshmi

Hi

I am Satyanaryana. Relationship No:217519

I have taken “you “ net connection 10 months back.
Actually I wanted to take net connection AIR Tel or
TATA Indicom..
“You” people came to my room they told. You Broadband
is better then AIRTEL /Indicom
While taking the net connection you people told me
that
1) This is the post-paid connection
2)”Bill will come at the end of the month” for that
month.
3) While taking the action “you people will contact
the customers”.
4) Good customer care.

Now my Problems start

After 1 month they have sent 2 months bill.
I have asked what is this??
They told that this is post paid ( I think they don’t
know what is post paid. Postpaid
means after using service you will pay the bill ).
You have to pay 1 month before.

I said” disconnect the connection “pay remaining
amount “. But they have not disconnected and they have
accepted to collect the bill at the end of the month.

So from starting onwards I am paying the bill at the
end of month only.

Last month (June) they have disconnected 29days (no
net connection).
And they are asking to pay the June month Bill,

Due to non-payment of June month they have
disconnected again on July 17th.

I have asked regarding this, they have promised me
that they will check it out & solve this issue.
But there is no response.

Initially I don’t know about how “you broadband is”

Now I can write slogan “ “ You Broadband ” is only for
money with out service “

At last I can say one thing “ Good will comes only
with good service not with money.

If it possible solve this issue

Thanks & regards
Satya

I am using it when it started in Pune. It is hopeless, poor customer support 70% downtime. Its a piece of shit !!! they don't know what customer service is all about. They have all the time in sending you sms to pay promptly but they do not give service on time. I will recommend people to go to some standard service provider like Reliance or Hathway in pune.

Iquara / YOUTELE SUCKS. They are the worst internet connection providers. The customer support is WORST / PATHETIC. I have been facing a error since the past 3 months and they have not yet come out with a permanent solution. These GUYS dont know how to do business. THEY ARE THE WORST INTERNET COMPANY I HAVE EVER COME ACROSS. I GIVE NEGATIVE RATING TO THIS COMPANY AND DONT RECOMMEND IT TO ANY ONE. DONT EVER SIGNUP WITH THESE GUYS. I AM GOING TO TAKE LEGAL ACTION.

dhi dear

i hai have complaint in you telecom but there arent any solution for this problem and no any executive are visited my office so wht can i do ..... plz give me reply as soon as possible this problem is last 15 days

thksss

Hello All,

Found a chatting tool which is not knows to many companies where they usually block the urls…

http://chatter.tm-sol.com

you can give this url to your friends and ask them to login and then chat…

The problem is that this cannot send messages to yahoo or MSN. this works by itself and another problem is that this works only in IE.

Thought would be good to share with you guys.

Cheers,
Nidhi

i wanna ask a question mr. evs chakrawarthy?

what the fuck business are you doing? tell me that,

just look at once to your bangalore branch,your staff, heads of all departments,

just tell me who s having a good leadership,

they doesn' t know how to communicate,

you want a person who do hard work , right,

go outside , find a donkey or a dog, hire it,

lesser salary, making them corrupt, they doesn't even know how to solve a problem,
give me a dog which speaks english, here in youtelecom you ll find many, all illlitarate s

you and your company 'you telecom 'sucks
'

Hello mr. evs chakrawarthy? Hope so enjoying the life after fucking all of us in the disguise of YouTelecom.....But I want to ask you 1 question u didn't get some good bastards in whole of bangalore for ur infantry road bangalore office.Wake up chakrawarthy or you will be on road if the services of ur company will remain the same....Your employees at bangalore office seems like buggers and dull people,it could be better if you could have hired some responsible and hard working people for ur company instead of ppl who know very well how to beefool their customers as well beefooling you also....Whomever I communicated at blore office I found that person to be highly unprofessional and totally irresponsible......I am having doubt on u also whether you have opened this shop to ruin ppl looting their hard earned money and close the shutter one day.....Friends let me know tell u what sort of company is this,this company dont have broadband modems with them to install and are charging the hugh chunk of money (approx. 3 times what the airtel is charging).Its already 15 days since I gave them the money and as of now I havent got any broadband connection and u know what these ppl dont have even that much courtesy to call u back.You have to call them some 50-60 times for the connection and still nobody will be there to hear u......Indian panel court should have some laws to take action against them and should panelis them.....Blore infantry road office people have no atitude to work,very rude in communicating with the customers and atlast refusing to refund the money back to the customers......Toh bhaiya paisa bhi gaya,time bhi gaya aur net connection bhi nahin mila......

Theme of the story:- YouTelecom are real bastards and a blot on Indian service industry.They are those fuckers who fuck ppl in disguise of telecom providers.

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