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It is close 2330 hrs and I see a blazing red Suzuki Swift standing under the shade of a mango tree. The roof, white, reflecting back the moonlight. Inside a person, listening to music and reading a magazine. I look at the amazing looking vehicle. I say wow... the owner must have some real nice choice of colours.

A few minutes pass by as I am appreciating the look of the car, and a young gentleman, in a cool T-Shirt, shorts and keds, steps out of the car, holding a bottle of water. Walks around the car stretching his legs. Finally stands under the mango tree looking out for somebody. And soon a young lady comes by holding a parcel of coffee's from Barista off Law College Road.

28th September, I get a call from Mr. Satish. "Sir, we are changing the loop of your connection and hence your IP address will change. May I go ahead." I give him a go ahead. After sometime, I get a new IP Address and the speed has improved from the previous ~5 to 10 kilo Bytes per second to now around ~20 to 25 kilo Bytes per second. I told him, I shall monitor the speed for one week from now and then revert back to you. A similar feedback was sent on e-mail to Mr. EVS Chakravarthy.

29th September, in the afternoon I receive a call again from Mr. Satish, "Sir, can we come over to your office to see the connection speed?" I answered affermative!

Good Morning Mr. Chakravarthy,

I embed my reply in your mail

On Wednesday 27 September 2006 07:26, you wrote:
> Dear Mr
> I understand that you are unhappy with the speeds experienced by you in
> your plan.
Yes, you got the crux of the matter, but I am 100% satisfied with the speeds
experienced by me on a line of same speed provided me by TATA Indicom
Broadband. AND I pay Rs. 300 less!!

> The speed experienced by the user is a function of several parameters such
> as "quality of network between Point of Presence or POP and Customer
> Modem", number of simultaneous users who are online and who are downloading

I have been a subscriber of YOU Telecom (originally Iqara) ever since it started serving in Pune. The reason I subscribed to their services that they were using the world class service network of fiber optic cables of the Indian Railways for landing the connection in Pune from Surat.

I knew using this infrastructure I shall get good quality service!

However this did not remain true for a long time. The services degraded as time passed. Numerous complaints were launched with YOU Telecom (Iqara) but to no avail. Later I decided to call upon the bosses at YOU Telecom (Iqara).